Free shipping on all trampolines!!

We offer free shipping pan india. Normal shipment time is 5 - 6 days to your doorstep, it may take slightly longer for remote locations. Certain rural areas may face delivery problems kindly check by writing your address and postal code while ordering on our website. You may also contact us by email or by a phone call.

In a word, no unfortunately not. instead we'll deliver your stuff straight to you in 5-6 working days though.

Sometimes things just don't work out. We get it. If you are looking to make a return for whatever reason, don’t stress - we’ve made it simple. Read more about the Jumpflex return policy.

About our Standard Warranty

The Jumpflex® Trampoline Standard Warranty policy covers any fault, defect or failure occurring as a result of the manufacturing process.
The warranty covers manufacturing defects only. It does not cover any faults caused by lack of maintenance, weather damage, misuse, incorrect assembly or normal wear and tear.

10 Year Warranty

Jumpflex® offers premium quality trampolines designed to last, backed by an industry-leading 10-year warranty on our HERO trampoline frames. Enjoy years of carefree bouncing with confidence, knowing that our jumping mats and springs are covered by substantial 5-year warranties. Whether you're looking for a trampoline for recreational fun, exercise, or fitness, Jumpflex has you covered. Our trampolines are competitively priced, making them accessible to everyone seeking the perfect balance of durability and value. Elevate your fitness routine with our rebounder fitness trampolines, designed to provide an exhilarating and effective workout experience. Choose Jumpflex and embrace the joy of bouncing for life!

Jumpflex Hero Series

Warranty Break down

• 10 Year Frame Warranty
• 5 Year Jump Mat and Spring Warranty
• 1 Year Spring Pad and Safety Net Warranty
• 1 Year Accessories Warranty

Jumpflex Flex Series (as at Oct 1st 2023)

Warranty Break down

• 5 Year Frame Warranty
• 1 Year Jump Mat and Spring Warranty
• 1 Year Spring Pad and Safety Net Warranty
• 1 Year Accessories Warranty

Details

Frame warranty covers only the metal frame of the trampoline against any abnormalities, not included weather damage, external damage, damage due to overloading and all other mentions of non-warranty cover. Small surface rust larger no larger 2cm are not covered.

Small holes no larger than 2cm in the Jump Mat are not covered under warranty. Jump Mat warranty does not cover damage due to misuse and/or any wear and tear All other mentions of non-warranty cover also apply.

Spring Pad warranty does not cover any faults caused by lack of maintenance, weather damage, misuse, incorrect assembly or normal wear and tear.

Safety Net warranty does not cover any faults caused by lack of maintenance, weather damage, misuse, incorrect assembly or normal wear and tear.

The Net Pole warranty does not cover any faults caused by weather damage, misuse, incorrect assembly or normal wear and tear.

It does not cover any faults caused by lack of maintenance, weather damage, misuse, incorrect assembly or normal wear and tear.

It's easy! Just fill in our Contact Form with your order number, photos and details of what has happened, and one of our customer support legends will get back to you asap.

Approximate installation time is 1 – 2 hours with 2 people. It is much easier and faster if two people assemble the trampoline, but one person can certainly assemble it. There are no heavy individual components to lift which means people of most capability are able to assemble the trampoline. We also include all the necessary tools to assemble.

Check out our easy-to-follow downloadable guides for our Jumpflex trampolines and trampoline accessories.

When attaching the springs it is much easier to first attach the spring to the jump mat then using the Spring Tool (or you can use another spring as a makeshift Spring Tool) pull the spring towards your body then hook the spring to the steel frame.

Assembly is straightforward; we have a detailed instructions manual and a video explaining step by step how to set up the trampoline and accessories.

Approximate installation time is 1 – 2 hours with 2 people. It is much easier and faster if two people assemble the trampoline, but one person can certainly assemble it. There are no heavy individual components to lift which means people of most capability are able to assembly the trampoline. We also include all the necessary tools to assemble.

We also have a great setup video for you to watch. Also, see our installation page on our website for more info.

You can but we don't recommend it. It creates more impact and jarring on the trampoline frame and is not quite as forgiving as grass if someone happens to slip off the side of the trampoline (while outside the safety net of course!)

Yep, technically you can. It just involves some serious hole digging. Our trampolines are designed to sit on top of the ground so save yourself the hassle.

Depending on model, each box weighs between 34-38kgs or 70.5lbs - 83.8lbs. Best lifted by two people unless you're super buff.

We know safety is super-important to parents and have built safety into every element of our trampolines. It all starts with high-tensile galvanised steel frame and springs. From there we wrap bouncers in a cocoon of protection with curved and padded safety poles, a thick spring pad and a soft yet incredibly strong safety net. Our trampolines are so safe that they've even got the tick of approval from Consumer NZ.

All the design and engineering is done in little old New Zealand (that's where we're from). The trampolines are manufactured in China in our purpose built factory.

You can order replacement parts for your Jumpflex trampoline any time. Use the following links:

For FLEX Trampolines
Click on the following links to find available parts for the different model sizes.
12FT FLEX120
14FT FLEX140
15FT FLEX150

For HERO Trampolines
Click on the following links to find available parts for the different model sizes.
12FT HERO120
14FT HERO140
15FT HERO150

For a full list of parts, see the list below.

• HERO - RAIL T-JOINT CONNECTOR
• HERO - BASE PLASTIC FEET (4 PACK)
• FLEX TOP RAIL (G2,G3) FLEX TOP RAIL
• FLEX SAFETY NET
• FLEX HARDWARE PACK
• HERO - NET POLE SLEEVE (4 PACK)
• HERO - JUMPING MAT
• HERO - UPPER RAIL
• FLEX VELCRO STRAPS
• FLEX JUMPING MAT
• HERO - NET POLE INC FOAM
• HERO - PVC SPRING PAD
• HERO - SAFETY ENCLOSURE NET
• FLEX LOWER POLE
• TRAMPOLINE LADDER
• HERO - NET POLE SCREW CAP (4 PACK)
• FLEX SPRING 180mm 10 PACK
• HERO - LOWER RAIL
• FLEX SPRING PADDING
• BUTTON CLIP 6 PACK
• HERO - GREEN LADDER
• HERO - LEG POLE
• FLEX LADDER
• FLEX TOP RAIL
• FLEX JUMPING MAT
• FLEX SLEEVES (4 PACK)
• FLEX LADDER UK
• FLEX SPRING PAD GREEN
• FLEX SAFETY NET GREEN
• FLEX SLEEVES.

Yup, so long as it's no more than 5 degrees. Anything steeper than that and the bouncer will spend all their time jammed up against the safety net not having a lot of fun. If you've got some crazy sloped land, never fear, you can always block the downhill legs up on something secure, or dig the uphill legs into the ground.

For ultimate safety, one at a time. But we know in the real world kids find it way more fun to bounce with friends. Most of our trampolines are rated to 250kgs. Just take care and you'll be fine.

That is a great question! We're the original kiwi trampoline brand that has been around over a decade! Check out this handy blog with 10 reasons why you should buy a Jumpflex® trampoline and join the family!

In short, all our trampolines are great for kids of all ages and it really comes down to how much space you have in your section.

Below are some measurements that should help you

10FT Trampoline

12FT Trampoline

14FT Trampoline

15FT Trampoline

The HERO is our new 2024 model. It has already won a number of design awards; featuring a dual ring frame, huge bounce and fast assembly. It is our flagship! The FLEX trampoline comes in smaller sizes, with our original design. It delivers a great bounce, with a smaller weight limit.

Check out the FLEX model here
Check out the HERO model here

Absolutely! This is easiest with multiple people spread evenly around the trampoline, lifting it by the frame. Our 10FT models can be dragged by one person.

No. All the metal components of your trampoline are treated with a multi-stage galvanizing process to prevent rust. If you live by the sea, an occasional spray with a rust protectant will help combat the extra-corrosive environment.

We recommended using Wet & Forget original for treating mould. Or you can use warm soapy water and a soft bristle brush.

It's easy! all you need is a bucket, sponge, soap, towel and a hose! Check out our simple blog which tells you How To Clean Your Trampoline.

Our friendly Customer Support team are here for a chat from Monday - Saturday from 9am - 6pm.

Oh no! Fill in our contact form with your order details and one of the team will come back to you to see how we can help.

We don't allow cancellations as why would anyone not want one of our incredible products? Jokes aside, if you need to change your order in any shape or form, just fill in our contact form with your details and we'll get it sorted for you. Do it quick though as we pride ourselves on our lightening fast dispatch.

Drop us an email jfcustomercare@snisindia.comu, use our live chat service or call us +91 (8799139334).